Provide customer service for legal, professional, and Premier partners.
Handle customer inquiries using case management, phone, and chat features in Salesforce.
Process and modify manual and EDI orders across all relevant ERP systems.
Process order acknowledgements.
Handle price and availability inquiries.
Process claims in all relevant ERP systems.
Process material return authorizations (RMA/stock rotations) in all relevant ERP systems.
Process margin adjustment requests (AAR).
Process product shipments via the MOC messaging system in e-desk.
Configure new item setups in e-desk.
Determine product availability and applicable ship dates.
Identify product alternatives to meet customer requests using company websites and/or reference documentation.
Communicate effectively with external and internal customers.
Contribute to consignment inventory requirements.
Provide project support as needed.
Ensure onboarding and training of new customer service representatives within the team.
Attend all company meetings as required.

Customer Service Representative

Key skills