Develop expertise on Cansel’s processes; help implement process improvements to increase efficiency.
Continually look for opportunities for process improvement.
Ensure all processes are being adhered to.
Monitor Open Order reports and work with required departments to ensure orders are fulfilled effectively and efficiently.
Communicate ETA’s or Backorders to clients.
Process RMA Requests as well as DOA returns.
Process invoice corrections as required.
Work with Sales to achieve excellent order fulfillment.
Help support accounting activities such as dispute resolution & investigations.
Providing tracking or POD for internal departments as well as customers.
Backfill for Customer Success Team during absences.
Maintain recurring contract billings or service agreements.
Work to maintain account data accuracy.

Minimum of 3 years customer service, and administrative experience.
Experience with SAP or an equivalent ERP.
Experience with Salesforce or an equivalent CRM.
Demonstrated knowledge of computer information systems: including Microsoft Word, Excel and Outlook.
Ability to multi-task and prioritize work activities appropriately.
Strong interpersonal communication, & telephone skills.
Remaining calm and upbeat in a fast-paced and pressured atmosphere.
Detail oriented.
Self-discipline and highly organized with the ability to take initiative around the site.
Ability to foster strong workplace relationships to create a positive work environment.
Proven track record of longevity with previous employers.
Bilingual (EN/FR) Preferably from Ontario/ Montreal candidates can also apply.

Flexible extended health and dental benefits program.
Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
Access to on-line pharmacy
Employee Referral Program.
Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
Free access to our online courses database.
Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
Preferred rates on some gym memberships.
Preferred rates on personal insurance.
Generous long service reward program.

Operations Admin, Bilingual

Key skills