Answering, processing, and documenting all calls from customers and representatives.
Acts as service liaison between the customer and internal operational staff.
Delivers exceptional customer service.
Triage client inquiries to determine routing to other operational teams or escalation to leadership.
Accurately and completely document all client inquiries.

High School diploma, or equivalent (GED)
1+ years of call center/scheduling experience for Level 2
3+ years of call center/scheduling experience for Level 3
Ability to work various shifts and hours to cover multiple time zones
Ability to follow standardized process workflow on a daily basis
Previous healthcare call center experience preferred
Proficient in relevant computer applications (call center phone systems, Electronic Scheduling software, case management software)

Customer Call Center Representative

Key skills