Responsible for handling the day-to-day account maintenance and merchant onboarding service workload in Salesforce and Onboarding merchant systems
Perform overall merchant account setup and follow up with necessary departments for any incomplete merchant applications, missing information
Work closely with partnership team and facilitate the full-cycle of boarding of new merchants – from account enabling to “go-live”
Prepare, evaluate, and process new applications to ensure compliance with various internal and external due diligence requirements
Maintain Service Level Agreements (SLAs) for merchant account quality control that falls within established standards
Work across departmental and organizational lines to collaborate and represent operational impact and priorities
Update the Management team on issues of concern that may cause a significant financial or service impact on the department and/or company
Work closely with other departments to respond to both internal and external inquiries, provide updates and quickly resolve issues
Assist with development guidelines/procedures for data entry corrections for applications
Track and report on the status of all applications

You are client-focused, task-oriented, with an exceptional eye for detail
You enjoy multi-tasking and can work well under pressure
You are proficient in MS Office. Strong skills in Excel (V lookups, pivot tables) are an asset
You are comfortable communicating with colleagues and clients by email and telephone
You demonstrate a strong work ethic necessary to succeed in a fast-moving, competitive and results-driven environment
You are a solid team player with excellent interpersonal and communication skills
You possess excellent English skills, both written and spoken. Knowledge of Spanish is an asset
Experience in a banking, B2B, financial services or credit card processing environment is an asset
A strong working knowledge of Sales CRM tools such as Salesforce is also an asset

The opportunity to write the history of a leading and growing multinational company
Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
Multiple career progression opportunities in a dynamic in-house business
Environment where product expertise, professional and personal commitment are rewarded
Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
Fun and collaborative working atmosphere
Flexible working model
we encourage our employees to embrace our flexible working approach. You will be expected to work from home 2 days a week and in the Jacksonville office 3 days a week as part of our hybrid work model

Operations Support Specialist

Key skills