Develop and implement headquarter account growth strategies aligned with company objectives
Identify emerging market trends, competitor activity, and growth opportunities to inform strategic decisions and share back with client
Meet and exceed annual and quarterly performance KPIs
Ensure contract, pricing, credit, accounts receivable, and offer standards are consistently applied across accounts
Manage pipeline development and opportunity progression for high-value accounts
Drive strategic negotiations and escalation for complex deals
Ensure SLA and Standard Operating Procedure expectations are followed and met
Build and maintain strong headquarter relationships with key automotive national accounts
Ensure a world class customer experience with prompt issue escalation, communication, and resolution
Drive engagement and strategic interactions with channel partners
Represent client at customer meetings and limited industry events to strengthen brand presence
Foster collaboration across internal teams (Marketing, Operations, Customer Support, Finance, etc.) to support sales and account maintenance execution
Monitor and optimize use of CRM tools (e.g., Salesforce) for pipeline and account management
Incorporate supply chain considerations into sales planning and execution
Ensure compliance with corporate policies and governance standards

Strong experience in B2B sales
Experience in the finished lubricants/oil & gas industries a plus
Fluent in French both written and verbal
Proven track record of building strong relationships with and managing complex accounts at a headquarter level to achieve revenue/margin targets
Experience in managing contracts, pricing, negotiation, and enforcing terms when necessary
Knowledge of industrial, automotive, and commercial vehicle industries a plus
Proficiency in CRM platforms like Salesforce, sales analytics tools, Microsoft Office
Excellent organizational skills and ability to manage complex, multi-step process to completion
Strong commercial acumen and excellent communications skills, both verbal and written
Ability to think critically and translate market insights into actionable strategies

Account Manager, French Speaking

Key skills