Key skills
Risk ManagementCommunicationCritical Thinking
About this role
Role Overview
- Manage complex new account and documentation scenarios while ensuring accuracy, completeness, and alignment within the broader client onboarding and maintenance of documentation cycle
- Mitigate business and operational risk, ensure compliance, and identify opportunities for efficiency and process innovation
- Act as a subject matter expert for new account documentation requirements
- Support peers through change by sharing expertise, providing guidance on complex scenarios
- Partner with various Wealth Management Operations and business teams to drive continuous improvement
- Propose and implement enhancements to systems, workflows, documentation templates, and processes to increase efficiency and improve client experience
- Collaborate closely with internal Operation partners and business stakeholders to interpret complex client structures
- Take ownership of escalations and complex or non-standard documentation scenarios, investigating root causes, driving timely resolutions
Requirements
- In-depth knowledge of KYC/AML/QI/FATCA/CRS and overall client onboarding and maintenance documentation processing, policies and regulatory requirements (CIRO, OSFI, IRS, etc.)
- Strong critical thinking skills and ability to propose innovative solutions
- Strong attention to detail and risk management mindset
- Strong interpersonal, verbal and written communication skills, with an ability to work effectively across multiple team and functions
- Strong problem identification, analytical and resolution skills required to support escalated issue resolution and oversight requirements associated with exception-based complex processes
- 4-year degree from an accredited university with 2+ years of Wealth Management industry experience
- Proficient in French
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business