Operations Specialist – New Accounts and Documentation
Canada
Full Time
4 days ago
H1B Sponsor
Key skills
Risk ManagementCommunicationCritical Thinking
About this role
Role Overview
Manage complex new account and documentation scenarios while ensuring accuracy, completeness, and alignment within the broader client onboarding and maintenance of documentation cycle
Mitigate business and operational risk, ensure compliance, and identify opportunities for efficiency and process innovation
Act as a subject matter expert for new account documentation requirements
Support peers through change by sharing expertise, providing guidance on complex scenarios
Partner with various Wealth Management Operations and business teams to drive continuous improvement
Propose and implement enhancements to systems, workflows, documentation templates, and processes to increase efficiency and improve client experience
Collaborate closely with internal Operation partners and business stakeholders to interpret complex client structures
Take ownership of escalations and complex or non-standard documentation scenarios, investigating root causes, driving timely resolutions
Requirements
In-depth knowledge of KYC/AML/QI/FATCA/CRS and overall client onboarding and maintenance documentation processing, policies and regulatory requirements (CIRO, OSFI, IRS, etc.)
Strong critical thinking skills and ability to propose innovative solutions
Strong attention to detail and risk management mindset
Strong interpersonal, verbal and written communication skills, with an ability to work effectively across multiple team and functions
Strong problem identification, analytical and resolution skills required to support escalated issue resolution and oversight requirements associated with exception-based complex processes
4-year degree from an accredited university with 2+ years of Wealth Management industry experience
Proficient in French
Benefits
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business