Operations Business Services Associate

Role Overview

• Provide problem resolution, operations, and administrative support to producers and policyholders
• Process changes on existing insurance policies and contracts
• Communicate effectively with team members and customers
• Participate in quality review and team assignments

Requirements

• 0-2+ years of experience in a customer service and/or operations focused role
• Effective critical thinking and problem-solving skills
• Strong verbal and written communication skills
• Commitment to driving an industry-leading customer service experience
• Comfort navigating across multiple technology platforms
• Ability to work effectively within a fast-paced team environment

Benefits

• Medical, Dental, Vision, and Wellbeing Reimbursement Account
• Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave and Adoption Assistance Program
• Competitive 401k savings plan with company match and additional contribution