Provides leadership across multiple units, departments, and/or regions
Perform Process & Governance Oversight and ensure all project requests comply with internal IT governance frameworks, security protocols, and regulatory standards
Work with internal governance committees or boards to present projects for prioritization or approval
Maintain accurate and timely documentation for all reviewed projects and recurring products and services in accordance with audit and compliance requirements
Organize and maintain filing system, database, and records of Division's inventory of new and old rules and regulations
Maintain expert knowledge of applicable laws and rules, as well as applicable Division policies, and procedures and manage and ensure an accurate and timely process flow
Assist with the development, review, and maintenance of IT policy and procedure documentation, ensuring compliance with regulatory requirements and enterprise standards
Prepare clear, concise, and accurate written communications, summaries, and reports related to IT governance, quality metrics, and policy activities
Facilitate meetings with stakeholders to refine project scopes, clarify requirements, and outline expected IT involvement
Serve as a liaison between business units and IT to align expectations and communicate process timelines and outcomes
Assess technical feasibility, strategic alignment, and clarity of scope for incoming IT project requests.

A minimum of 3 years' work experience in the above capacity is required
Associate’s degree in operations management, Information Technology, Business Administration, Communications, or related field
3-5+ years of experience in Governance, Risk and Compliance (GRC)
Solid understanding of IT governance, software development lifecycles (SDLC), and regulatory compliance (e.g., data privacy, cybersecurity standards)
Demonstrated strong leadership skills, with previous experience motivating and guiding others toward accomplishment of office/department goals
Exceptional communication, both orally and in writing, and facilitation skills across technical and non-technical audiences
Demonstrated experience identifying and solving problems and applying innovative solutions to make organizational improvements
Committed to providing quality customer service.

IT Manager

Key skills