Key skills
Time Management
About this role
Role Overview
- Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
- Provide in-depth product support and researching client issues.
- Troubleshoot problems with equipment or software applications and recommend corrective action.
- Document customer information and recurring technical issues to support product quality programs and product development.
Requirements
- Prior banking experience preferred
- Strong analytical, organizational and time management skills
- The ability to work independently
- You are an excellent communicator and strong problem-solver
- Knowledge of FIS products a plus
Benefits
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community