Manager, Operations Support

Role Overview

• Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations
• Managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization
• Contributes to the achievement of business objectives and ensures the organization remains competitive in the market
• Analyzes workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements
• Monitors operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations
• Identifies opportunities for process improvement within the operations support functions through workflow analyses
• Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions
• Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality
• Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes
• Facilitates effective communication within the operations support teams and with other stakeholders
• Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction
• Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles

Requirements

• 5-7 years work experience
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Post secondary /high school education or specialized training, i.e., technical/vocational programs.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility