Serve as a Level 3 technical expert for .NET-based applications, providing advanced troubleshooting and support.
Participate in off-hours, weekend, or on-call support rotations as required to support critical systems and incident response.
Perform root cause analysis for complex production issues and implement long-term corrective actions.
Analyze system behavior, logs, and performance metrics to identify trends, risks, and improvement opportunities.
Partner with development and product teams to translate business requirements into technical solutions.
Design and implement system enhancements and fixes to improve stability, performance, and maintainability.
Guide and support Change Management activities, ensuring effective release planning and production readiness.
Create and maintain technical documentation, including system flows, impact analyses, and support runbooks.
Support and enhance CI/CD pipelines and operational support processes.
Act as a technical mentor and escalation resource for junior analysts and support team members.
Promote continuous improvement through automation, modernization, and adoption of best practices.

5+ years of professional IT experience, with significant experience supporting and developing within a .NET environment.
5+ years strong hands-on experience with .NET Framework, ASP.NET, C#, and related technologies.
5+ years solid experience with SQL Server or comparable database platforms.
5+ years demonstrated ability developing PL/SQL or complex SQL queries for analysis and troubleshooting.
5+ years proven success debugging and supporting multi-tier enterprise applications.
4+ years' experience with REST/SOAP web services and API integrations.
3+ years familiarity with application monitoring and observability tools (e.g., Splunk, AppDynamics).
3+ years' experience using version control systems (Git, TFS).
2+ years working knowledge of ServiceNow or similar ITSM platforms.
2+ years familiarity with DevOps pipelines and tooling (e.g., Octopus Deploy, TeamCity).

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Senior Systems Analyst – .NET

Key skills