Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne.
Help stakeholders understand the impacts of new processes.
Operate within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers.
Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers.
Set clear, accurate expectations around athena’s product capabilities and service model.
Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne.

Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR).
Minimum three years of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting.
Executive-level communication and interpersonal skills.
Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus.
Familiarity or experience working in an established medical specialty a strong plus.

Onboarding Success Manager

Key skills