The Consumer Channel Executive plays a critical role in advancing Humana’s mission to improve the health and well-being of the people we serve by delivering simple, personalized, and frictionless digital and conversational experiences.
This leader is responsible for re-imagining Humana’s self-service channels—to drive customer acquisition, engagement, lower cost via self-service, and improve health outcomes.
Develop and execute an integrated omni channel strategy that improves navigation, engagement, and conversion across Humana’s member and patient audiences.
Lead the evolution of Humana’s digital and conversational experiences to deliver simple, personalized, and proactive experiences aligned with enterprise consumer experience (CX) goals.
Partner with clinical, compliance, and digital health teams to ensure all digital content is accurate, CMS-compliant, and aligned with Humana’s health equity commitments.
Drive integrated health by promoting CenterWell services to Humana Insurance Plan members.

10+ years leading digital, consumer experience, or product organizations at scale.
Proven ownership of enterprise digital and conversational channels.
Demonstrated experience leveraging product management rigor to accelerate speed to value, improve consumer experiences, and drive business outcomes.
Strong understanding of customer-centered design, accessibility standards, SEO/SEM, analytics platforms, CRM, and healthcare digital ecosystems.
Proven ability to navigate complex matrixed organizations with clarity, structure, and cross-functional influence.
Analytical and detail-oriented, with demonstrated success driving business outcomes through value analysis and business case development.
Comfortable operating at executive level.
Bachelor’s degree in marketing, business, digital strategy, healthcare administration, or related field.

VP, Consumer Channels

Key skills