Schedule daily and weekly assignments for Safety Monitors and Shift Supervisors and monitor performance
Effectively communicate shift assignments and work schedules to ensure facility coverage per BronxWorks and regulatory requirements
Provide and/or manage facility crisis intervention
Oversee fire prevention and related safety measures, including monthly fire drills
Report issues, concerns, needs, accomplishments accordingly to the Security Director and Residence Director
Ensure Residence Directors, Social Service Directors, and relevant direct service staff are informed of incidents as appropriate and ensure mandated reports by security personnel are timely, accurate, and complete
Submit accurate, complete and time monthly security reports to the Security Director
Ensure security staff obtain and maintain all required licenses and certifications
Ensure records, reports and logs are kept and maintained in a uniform, consistent manner and appropriately reviewed
Supervise and perform client service tasks, including providing information on meals, distributing passes, supporting enforcement of mealtimes
Enter incident reports into CARES per DHS priority outline within 24 hours
Review Safety Monitor incident reports for accuracy and completeness
Complete Safety Monitor and Shift Supervisor performance evaluations, progress reports, and disciplinary memos
Provide, coordinate and deliver training for security personnel
Oversee continuous quality and process improvement in security policies, procedures, equipment
Enforce facility, BronxWorks, DHS, and other regulatory policies and procedures
Act professionally and with empathy towards clients; utilize appropriate de-escalation, crisis intervention, and appropriate incident management skills
Requirements
HS Diploma or equivalent
Experience or training as a security guard or safety monitor
At least 3 years of experience supervising others in a shelter environment
New York State Security Guard Registration Card
FDNY Fire Safety Coordinator certification
CPR/First Aid
Narcan administration
CPI training/certification
DHS Mental Health First Aid
F-02 and F-80
Strong oral and written communication skills
Strong interpersonal skills and ability to build trust and effective professional relationship
Ability to lead and manage others
Ability to ensure and monitor work schedules that span 24-hour periods
Proficiency in Microsoft Office suite and other standard business technology
Understanding of and commitment to organization’s mission, vision, and values
Ability and willingness to perform all duties as workload necessitates
Ability to drag at least 80 pounds
Ability to lift at least 40 pounds
Ability to stand, walk, or sit for long periods of time
Ability to travel throughout New York City via public transportation
Benefits
BronxWorks helps individuals and families improve their economic and social well-being.