Security Coordinator

Role Overview

• Schedule daily and weekly assignments for Safety Monitors and Shift Supervisors and monitor performance
• Effectively communicate shift assignments and work schedules to ensure facility coverage per BronxWorks and regulatory requirements
• Provide and/or manage facility crisis intervention
• Oversee fire prevention and related safety measures, including monthly fire drills
• Report issues, concerns, needs, accomplishments accordingly to the Security Director and Residence Director
• Ensure Residence Directors, Social Service Directors, and relevant direct service staff are informed of incidents as appropriate and ensure mandated reports by security personnel are timely, accurate, and complete
• Submit accurate, complete and time monthly security reports to the Security Director
• Ensure security staff obtain and maintain all required licenses and certifications
• Ensure records, reports and logs are kept and maintained in a uniform, consistent manner and appropriately reviewed
• Supervise and perform client service tasks, including providing information on meals, distributing passes, supporting enforcement of mealtimes
• Enter incident reports into CARES per DHS priority outline within 24 hours
• Review Safety Monitor incident reports for accuracy and completeness
• Complete Safety Monitor and Shift Supervisor performance evaluations, progress reports, and disciplinary memos
• Provide, coordinate and deliver training for security personnel
• Oversee continuous quality and process improvement in security policies, procedures, equipment
• Enforce facility, BronxWorks, DHS, and other regulatory policies and procedures
• Act professionally and with empathy towards clients; utilize appropriate de-escalation, crisis intervention, and appropriate incident management skills

Requirements

• HS Diploma or equivalent
• Experience or training as a security guard or safety monitor
• At least 3 years of experience supervising others in a shelter environment
• New York State Security Guard Registration Card
• FDNY Fire Safety Coordinator certification
• CPR/First Aid
• Narcan administration
• CPI training/certification
• DHS Mental Health First Aid
• F-02 and F-80
• Strong oral and written communication skills
• Strong interpersonal skills and ability to build trust and effective professional relationship
• Ability to lead and manage others
• Ability to ensure and monitor work schedules that span 24-hour periods
• Proficiency in Microsoft Office suite and other standard business technology
• Understanding of and commitment to organization’s mission, vision, and values
• Ability and willingness to perform all duties as workload necessitates
• Ability to drag at least 80 pounds
• Ability to lift at least 40 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to travel throughout New York City via public transportation

Benefits

• BronxWorks helps individuals and families improve their economic and social well-being.
• Health insurance
• 401(k) matching
• Professional development opportunities
• Paid time off