Sales Associate

Role Overview

• Deliver an elevated client experience acting as a brand ambassador
• embody brand values, engage customers on the brand
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales
• Build lasting relationships with customers
• Assist in merchandising and maintenance of the sales floor
• Follow all company policies and procedures
• Provide honest and confident feedback to customers about style and fit
• Seek fashion and product knowledge to build your expertise
• Work with the team to keep the store customer ready, which means filling orders, stocking, re-merchandising, and light cleaning
• This role may require you to be flexible to occasionally performing work/duties other than the one you were hired into

Requirements

• Prior experience in a retail/boutique store dealing with high-end goods and clientele oriented sales
• Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the FWRD brand life-style
• Exceptional organizational skills, follow through and attention to detail
• Strong problem solving attitude
• Able to assess priorities, meet deadlines and work under pressure
• Collaborative spirit and proactive attitude
• Excellent written and verbal communication skills
• Must have availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
• Proven experience in working within a sales driven environment
• deliver sales results in line with business growth targets
• Proactive sales approach
• able to show initiative/ideas to constantly improve the client experience and drive sales
• Customer centric
• proven ability to foster and maintain personal relationships with clients to build brand loyalty to REVOLVE & FWRD
• Motivated and willing to go above and beyond to service the client
• Develop one-to-one client relationships through regular communication
• Previous retail experience
• Understanding of garment bodies and fashion trends
• Understanding of retail metrics and terms
• Ability to be flexible and willing to work extended hours when necessary
• Ability to bend, lift, open and move product up to 50 lbs.

Benefits

• hefty discount on items we carry – as in 50% or more off retail prices
• free weekly lunches
• pretty rad company parties