Manage a portfolio of 700–1,000 client accounts, driving timely collections and reducing assigned DSO.
Conduct high-volume outbound phone and email outreach, averaging up to 70 firms per day in a performance-based environment.
Process payments, create disputes, and resolve Tier 1 billing inquiries accurately and efficiently.
Research and resolve invoice discrepancies, coordinating with internal field offices as needed.
Schedule and conduct systematic follow-ups, escalating delinquent accounts to leadership when appropriate.
Maintain professional, courteous, and solution-focused communication with all clients.
Accurately document collection efforts and account activity within internal systems.
Perform additional duties and special projects as assigned.

High school diploma or equivalent required.
Minimum of 1 year of relevant work experience (accounts receivable, collections, customer service, or billing support).
Strong verbal and written communication skills.
Exceptional organizational skills with the ability to prioritize in a high-volume environment.
Customer-focused mindset with professional phone presence.
Strong attention to detail and problem-solving skills.

Accounts Receivable Specialist

Key skills