Monitor and assess retail store performance, including sales, product levels by season, and general compliance with company standards and policies in partnership with Store Leadership.
Apply a strong understanding of business acumen to drive the business and help build longterm solutions.
Deliver an elevated client experience acting as a brand ambassador
embody brand values, engage customers on the brand.
Be the example for your team in creating and fostering lasting relationships with customers.
Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
Assist in merchandising and maintenance of the sales floor.
Provide honest and confident feedback to customers about style and fit.
Work with the team to keep the store customer ready, which means filling orders, stocking, re-merchandising, and cleaning.
Responsible for opening and closing the store & directly managing a team alongside Store Leadership.
Support the day-to-day performance of the retail store team, enabling an incredible employee experience through regular feedback and performance based discussion.

Prior experience in a retail/boutique store dealing with high-end goods, and clientele oriented sales
Minimum 2 years Retail Experience
Minimum 1 year Retail Management Experience
Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the FWRD brand life-style
Exceptional organizational skills, follow through and attention to detail
Strong problem solving attitude
Collaborative spirit and proactive attitude.
Excellent written and verbal communication skills
Must have availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
Proactive sales approach
able to show initiative/ideas to constantly improve the client experience and drive sales
Customer centric
proven ability to foster and maintain personal relationships with clients to build brand loyalty to FWRD
Motivated and willing to go above and beyond to service the client
Strong attention to detail
Proficient in Gmail, excel, word and online navigation
In-Store Retail experience Luxury preferred
Understanding of garment bodies and fashion trends
Understanding of retail metrics and terms
Ability to bend, lift, open and move product up to 50 lbs.

Sales Lead

Key skills