Customer Service Liaison

Role Overview

• Work alongside physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely delivery
• Assess patient needs – Recommend the right DME solutions to support patient care
• Verify insurance coverage – Confirm eligibility and obtain required authorizations before dispensing equipment
• Process and fulfill orders – Ensure DME orders are entered and handled accurately from start to finish
• Coordinate equipment delivery – Arrange delivery and setup at the hospital or patient’s home
• Educate patients and caregivers – Provide easy-to-understand guidance on how to use and maintain their equipment
• Resolve issues – Address any concerns related to equipment, delivery, or insurance with empathy and efficient

Requirements

• A high school diploma or equivalent
• Excellent communication skills
• The physical ability to sit, stand, and move comfortably throughout your shift

Benefits

• Competitive pay 💰
• Full benefits: Medical, Dental, Vision & Life Insurance 🏥
• Paid time off + floating holiday 🌴
• 401(k) Retirement Savings Plan 💸
• Training and growth opportunities 🚀