Bilingual Transportation Dispatcher

Role Overview

• Ensure daily compliance with DOT regulations.
• Responsible for outbound shipments
• Manage team of CDL drivers
• Communicate effectively with drivers, customers, and internal staff to ensure timely deliveries and resolve any issues.
• Assists with customer billing
• Supervise and monitor the performance of assigned employees to ensure high standards of service.
• Schedule maintenance and repairs for vehicles to minimize downtime and ensure efficient operations.
• Plan and optimize delivery routes for maximum efficiency.
• Handle and resolve customer complaints accurately and efficiently.
• Participate in the recruitment and interview process for driver and helper positions.
• Maintain accurate records of dispatch activities, customer interactions, and other relevant data.
• Conduct regular training sessions for drivers on safety and compliance topics.
• Assist the Transportation Manager with various office tasks and responsibilities as needed.

Requirements

• MUST BE ABLE TO SPEAK, READ AND WRITE SPANISH
• Samsara and Tower system experienced preferred
• Must be able to work in a fast-paced environment
• They're the main point of contact between drivers and customers
• Answers emails, calls and text from customers, drivers, managers, sales rep and corporate.
• Must have great communication skills
• Organization skills a plus
• Phone etiquette
• They plan and schedule daily routes, work orders, and add notes from customers
• Reschedule any missed stops
• Contacts customers to confirm scheduled pickups.
• Gives updates to customers