Key skills
WorkdayCommunication
About this role
Role Overview
- Answer HR Helpline Calls, including both English and French Canadian
- Act as initial escalation for Canadian inquiries
- Respond to inquiries in accordance with established Service Level Agreement (SLA)
- Provide general answers and solutions related to HR matters (payroll, pre-employment background checks, new hire support, etc.)
- Support French Canadian team members with their HR Service Center needs
- Document intake from team members and escalate as needed
- Assist in the transition of HR administrative processes to the centralized administration function
- Participate in initiatives and projects as required
Requirements
- 2-5 years of HR Shared Services or relevant Human Resources related experience
- Proficiency in French Canadian (both written and spoken)
- Strong customer service orientation
- Hands on experience with Human Resources Information System software
- Working knowledge of Microsoft Excel, Access, Word and Outlook
- Strong written and verbal communication skills
- Attention to detail and motivation to get the job done
- Proven discretion in handling confidential matters
- Associate’s Degree or equivalent work experience required
- Workday or other HRMS experience preferred
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan
- US RRS Plan – CAN
- Paid Parental Leave
- Paid Holidays and Paid Time Off
- Tuition Reimbursement
- And many more