Guest Service Manager

Role Overview

• Ensure the hotel exceeds Opal goals and brand standards for guest satisfaction and service.
• Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Serve and build relationships with guests – ask for their feedback and show them hospitality.
• Represent and build the hotel’s online reputation on review sites.
• Communicate daily activity and guest feedback with all other hotel department managers.
• Motivate, coach / mentor, and train front of the house team members, set goals and hold team members accountable.
• Analyze financials to drive revenues and occupancy, future profitability and maximum return on investment.
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

Requirements

• High school diploma or higher-level education
• 2 years hotel front office experience with 1 year of supervisory experience preferred
• Must be a strong leader, self-motivator, team builder and willing to work 50+ hours per week with flexibility (minimum 5 days per week).
• Must speak fluent English (other languages preferred)

Benefits

• Be the hotel champion for attaining loyalty enrollment goals