Lead, develop, and inspire a team of Operations Performance Support Coaches, ensuring consistent coaching quality and accountability.
Manage deployment of Coaches to projects such as NROs, portfolio turnarounds, or operational interventions.
Serve as point leader for distressed portfolio acquisition integrations, ensuring restaurants stabilize quickly under new ownership.
Partner with FBPs and OPs to align execution workstreams with long-term franchisee business plans.
Ensure team provides shoulder-to-shoulder coaching with RGMs and restaurant leaders during assignments.
Drive rapid adoption of brand standards, food safety, and guest service fundamentals.
Oversee restaurant readiness and ramp-up during NROs, accelerating guest adoption, team engagement, and sales growth.
Lead turnaround playbooks for underperforming or distressed restaurants, embedding sustainable routines.
Collaborate with Development and Training on NRO readiness, staffing, and post-opening support.
Serve as a brand steward in the field, reinforcing Popeyes values and culture in every engagement.
Provide structured feedback from project work to inform systemwide initiatives and tools.

Bachelor’s degree in Business, Hospitality, or related field preferred (or equivalent experience)
7+ years of multi-unit leadership in QSR, retail, or hospitality, with proven turnaround or NRO experience
Prior experience leading field-based teams in a franchise environment highly preferred
Field-based role with 80% travel, sometimes requiring weekends
Demonstrated ability to drive rapid operational improvement and guest satisfaction
Exceptional coaching and people development skills
Strong project management ability, balancing multiple deployments simultaneously
Root-cause problem solver who thrives in high-change, high-pressure contexts
Strong financial acumen and ability to support franchisees through transitions
Excellent communicator and relationship-builder with franchisees, operators, and internal leaders
Willingness to travel extensively (80%), including nights and weekends as needed, with flexibility to accommodate last-minute travel
Comfortable with extended field deployments away from home
High integrity, accountability, and commitment to delivering results the right way
Demonstrated ability to influence without authority and navigate challenging stakeholder conversations with professionalism and empathy
Ability to synthesize performance into a clear narrative and build presentations that illustrate actions taken and impact delivered.

health benefits (medical, dental, vision and life insurance) offered upon hire date
fertility benefits to support family planning needs
401(k) plan with Company match available after the first year of service
time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
short-term and long-term disability insurance
telemedicine & mental wellness support
comprehensive package offering various learning and development courses
unique and progressive benefits including a comprehensive global paid parental leave program

Senior Manager, Operations Performance Support

Key skills