Project Analyst, Operations Services

Role Overview

• Lead the development and execution of operational initiatives from early concept through field testing and post-test review.
• Manage, update, and maintain the Habit Hub intranet, ensuring content is accurate, up to date, easy to navigate, and aligned with Operations Services communication needs.
• Assist in designing project rollout plans, timelines, and communication frameworks to guide operators through new processes and tests.
• Collaborate with cross-functional partners to coordinate field test activities, including scheduling, materials preparation, test protocol setup, and follow-up actions.
• Gather and organize field feedback during tests; summarize insights, operational gaps, and opportunities for improvement.
• Pull and analyze Tracks reporting and operational metrics (labor, food cost, throughput) to evaluate test performance and business impact.
• Develop operational reference tools such as job aids, trackers, quick guides, and checklists.
• Support project documentation and tracking using Microsoft Office, Monday.com, and Smartsheet.
• Partner cross-functionally with FIT, Supply Chain, FSQA, Training, Digital, and HR teams to ensure alignment across testing and rollout phases.
• Participate in calibration calls, test recap calls, and operations update meetings; take detailed notes and maintain action item logs.
• Assist in creating PowerPoint decks and visual summaries highlighting test results, learnings, and recommendations.
• Conduct periodic restaurant visits to observe tests, validate operational feasibility, and identify real-time challenges.
• Troubleshoot test-related issues and escalate findings as needed.
• Visit restaurant locations to observe field tests or assist with rollout activities.
• Maintain organized project documentation, including protocols, timelines, insights databases, and final reports.
• Provide support to the Operations Services inbox, routing inquiries and helping resolve project-related field questions.
• Perform additional duties and support operational projects as required.

Requirements

• Bachelor’s degree in Business, hospitality or a related field, and 5 years of experience in multi-unit restaurant or retail operations strongly preferred.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to support project coordination and manage multiple tasks at once.
• Experience analyzing reporting and operational metrics preferred.
• Strong written and verbal communication skills.
• Ability to create polished, clear presentations (PowerPoint).
• Experience managing or maintaining digital platforms such as intranets, content management systems (CMS), or shared information hubs preferred.
• Strong attention to detail when publishing or updating content to ensure accuracy, consistency, and ease of navigation for field operators.
• Understanding of user experience (UX) principles related to how operators access and consume digital resources.
• Proficiency in Word, Excel, PowerPoint, and Outlook; experience with Monday.com, Smartsheet, and Tracks reporting preferred.
• Highly detail-oriented with the ability to work in a fast-paced environment.
• Ability to work a hybrid schedule (3 days in office) with occasional field visits to observe and support test deployment.
• Strong interpersonal skills and a collaborative, solutions-oriented mindset.

Benefits

• Up to 4 weeks of vacation per year, plus additional sick days
• Hybrid work schedule and year-round flex day on Friday
• Up to 10 Paid Holidays + 1 Floating holidays
• The company provided Recharge Days to unplug and reenergize
• Competitive bonus program for eligible roles
• Recognition-based culture.
• Comprehensive medical, dental, and vision benefits starting on Day 1
• Healthcare and dependent care flexible spending accounts
• Employee Assistance Program available to all employees and their dependents
• Generous parental leave
• Onsite Childcare through Bright Horizons
• 401(k) benefit plan with a 6% matching contribution
• Up to 2 Paid Days to Volunteer for any non-profit or charitable organization important to you
• Access to LinkedIn Learning**