Respond promptly and professionally to client and field inquiries, ensuring a positive experience.
Research Accounts Receivable items and complete documentation to clear outstanding balances.
Ensure compliance with company billing policies, system standards, and protocols.
Monitor accounts to identify overdue payments and take action to resolve them.
Contact clients (debtors) to arrange payoff of outstanding obligations.
Notify Accounting of potential invoice write-offs so proper accruals can be recorded.

High School Diploma or GED required
3+ years of experience in billing, collections, cash application, A/R research, or related fields; project billing experience preferred.
Strong written and verbal communication skills.
Proficiency with Microsoft Office (Outlook, Excel, Word).
High attention to detail, accuracy, and follow-through.
Ability to manage multiple priorities in a fast paced, deadline-driven environment.
Strong analytical and problem solving skills.
Professional and positive interpersonal skills.

Collections Specialist

Key skills