Build and maintain strong, trusted relationships with senior client stakeholders.
Serve as the primary point of contact for all client and internal communications.
Proactively address and resolve client concerns.
Oversee the delivery of all contracted MLS services.
Drive operational excellence across regions, ensuring seamless execution of learning programs and events.
Identify operational risks and develop mitigation strategies.
Ensure critical processes are documented, cross-trained, and compliant.
Own the financial performance of the account, including forecasting and budgeting.
Partner with Finance to adjust forecasts based on evolving business needs.
Ensure timely, accurate invoicing for all contracted services.
Identify opportunities to streamline workflows and enhance productivity.
Collaborate with clients to identify opportunities for expanded services and new revenue streams.
Lead, mentor, and develop a team of operational managers and program managers.
Prepare and deliver regular performance reports, insights, and recommendations to stakeholders.

5+ years of experience in event management or training within the financial sector.
5–7 years of experience in operations management and people leadership.
Proven ability to manage complex client relationships and influence senior stakeholders.
Demonstrated success leading diverse, multi‑regional teams.
Strong understanding of learning and development operations, including large-scale program delivery.
Exceptional organizational, analytical, and critical-thinking skills.
Ability to manage multiple priorities under pressure and adapt to evolving business needs.
Excellent written and verbal communication, presentation, and negotiation skills.
Proficiency in Microsoft PowerPoint and Excel.
Track record of driving customer satisfaction and employee engagement.
Demonstrated continuous improvement mindset with strong data reporting capabilities.

Account Manager

Key skills