Customer Success Manager

Role Overview

• Develop a deep understanding of the FPS platform so you can guide clients through use of our workflows, reports, and data room
• Build relationships with your customers, primarily working with company executives (CEOs, CFOs, General Counsels) at mid to late-stage companies
• Secure renewals and identify areas for upsell
• Host regular check-in meetings with customers to ensure a positive experience and continued value throughout their subscription
• Consulting with clients as they raise funding and hit other important milestones in their company lifecycle

Requirements

• 3-5 years of experience in a customer success or account management role
• Familiarity working at a B2B SaaS company or similar startup environment
• Excellent communication and relationship management skills
• Customer obsessed and outcome-oriented

Benefits

• comprehensive health care coverage and emotional well-being support
• market-leading retirement
• generous paid time off and parental leave
• charitable giving employee match program
• educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career