Applications Support Analyst – Research

Role Overview

• Performs routine healthcare information system and application support.
• Utilizes analytical skills and experiences to investigate or escalate support issues.
• Resolves incidents and services requests.
• Assists in the creation and maintenance of training documentation.
• Incorporates appropriate presentation techniques to support and/or lead training sessions.
• Researches, analyzes and makes recommendations for application workflow improvements.
• Creates and analyzes reports created using multiple reporting mechanisms.
• Promotes and participates in a team approach.
• Works with other departments and outside vendors.
• Comfortable managing change with excellent problem solving skills.
• Time management and prioritization of tasks on a daily basis.
• Proficient verbal and written communication required.
• Positive attitude and excellent customer service skills are expected.
• Ability to communicate diplomatically across integrated teams.
• Good interpersonal skills.
• Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.
• Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred.

Requirements

• Bachelor's Degree required.
• Area of focus in Information Technology, Healthcare, Business, or related field preferred.
• One year of relevant experience in application support, hardware or interface preferred.
• EPIC certification must be obtained within six months of date of hire and within three attempts of certification testing.