IT Support Specialist

Role Overview

• Providing overall support for the Mac/iOS and Windows/PC teams.
• Providing IT assistance to end users.
• Training end-users on hardware functionality and software programs.
• Successfully resolving assigned tickets in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software and upgrading/maintaining hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping current with technological advancements and trends in IT support.

Requirements

• A bachelor's degree in computer science, information technology, or similar.
• 3-5 years of experience as an IT support specialist, ideally in a Windows and Mac environment.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Experience with SCCM highly desired.
• Proficiency in processing help tickets.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.

Tech Stack

• iOS

Benefits

• Equal Opportunity/Affirmative Action Employer
• Reasonable accommodations for individuals with disabilities
• Health insurance