Deliver technical training, customer service and other developmental training to new and experienced staff.
Create engaging learning environments using the capabilities within the tools available (e.g., Adobe and Teams).
Create and deliver custom training solutions, including quick-turn refreshers and specialized modules, to meet evolving operational requirements.
Prepare for each course by refreshing examples in training materials and handling program administration needs, such as communication, scheduling activities, and roster management.
Adhere to the training schedule, communicates any blockers or risks with leadership, and follows through with post-course wrap-up activities.
Participate in project work to support initiatives that enhance operational excellence
Responsible for delivering on-the-job training support while maintaining current knowledge of organizational processes and quality assurance standards to ensure compliance and effectiveness
Schedule and complete peer-to-peer mentor sessions to align with departmental goals, including feedback discussions.
Lead special projects, including planning, execution, and evaluation.
Consult and handle complex training-related issues and provide solutions.
Facilitate team meetings.
Other duties as assigned.

Bachelor's degree in education or related field, or equivalent experience
External candidates: 3-5 years relevant experience in a training and development position, preferably in health care industry.
Experience in implementing skills-based training programs utilizing documentation, facilitation, presentation and consultative skills.
Internal candidates: A minimum of 3 years of successful experience in the Training Specialist role, demonstrating a proven ability to facilitate learning and growth through effective communication and mentoring.
Mastery of virtual classroom facilitation skills.
Ability to monitor personal progress against performance metrics
Agility in supporting multiple teams and lines of business.
Proven ability to provide specific, timely, and respectful feedback to colleagues, fostering continuous improvement and mutual respect.
Demonstrates action-oriented behavior and takes responsibility for outcomes.
Ability to prioritize tasks, plan, and organize work to optimize productivity and achieve goals
Effective at creating an environment where all viewpoints are heard and valued, while proactively seeking ways to increase efficiencies and find common solutions

Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health

Senior Training Specialist

Key skills