Call Center Agent, Tier I – Part-Time – Temporary

Role Overview

• Answer inbound call and email inquiries regarding training classes, billing, certifications, and processes
• Perform account maintenance on learner and instructor accounts
• Manage customer inquiries and ensure follow-through to resolution
• Achieve production targets for call-handling metrics and quality

Requirements

• High School or equivalent required
• 1 year of customer service, sales, or call center experience preferred
• Excellent customer service and problem-solving skills required
• Effective verbal and written communication skills
• Proficiency in using computer applications in a fast-paced work from home environment

Benefits

• Competitive compensation and benefits
• Generous compensation
• Respectful community environment