UX Designer

Role Overview

• Run the discovery and requirements gathering process for new websites and clients looking to update existing websites.
• Lead requirements gathering sessions with clients to assess their needs and determine mandatory functionality.
• Conduct heuristic evaluations and provide recommendations based on best practices and past experience.
• Review and analyze competitor sites to determine best practices and incorporate related patterns and findings into site recommendations.
• Work with cross-functional teams to incorporate insights from strategy, SEO, and development teams to create a holistic recommendation.
• Website analytics experience, understanding how analytics can translate into UX recommendations.
• Usability testing experience a plus.
• Translate business needs into functional requirements and new site or feature designs.
• Create wireframes, flow diagrams, sitemaps, and high-fidelity prototypes that illustrate how requirements translate into new mobile and desktop experiences.
• Present recommendations and conduct working sessions to review design concepts and documentation with clients and incorporate their feedback.
• Work with junior UX designers to assign and mentor their work.

Requirements

• You know what makes a user experience work, and can show examples from your portfolio of how you’ve balanced usability with conversion optimization.
• You have examples of wireframes and prototypes you’ve completed for mobile and desktop experiences, and you are a pro at working with Figma.
• You have a working knowledge of how website development works to be able to make informed recommendations on what’s easy or difficult to develop.
• You have 3 – 5+ years of professional working experience as a UX specialist at an agency.
• Comfortable working within tight timelines and juggling multiple clients in different industries.
• Note: We are not looking for a visual designer; this role will not include any visual design.

Benefits

• Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
• Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
• Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
• Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
• Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
• Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
• Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.