Reporting to the Manager, Service Delivery, Licensing & By-law Services, assumes lead accountability and responsibility for co-ordinating and drafting responses to complaints and inquiries received by the Licensing and By-law Services Division.
Oversees and manages special projects and programs in order to support Licensing and By-law Services including the Neighbour Dispute Mediation Program, Contract Services Program and the Noise Exemption Permit process.
Investigates high profile or politically sensitive complaints and provides clear and concise information and policy advice to Councillors, property owners, contractors and municipal officials.
Conduct audits on enforcement files requiring a clear understanding of by-laws, investigations and by-law enforcement process.
Create and maintain (with Information Services) a database in the AMANDA system to record, track and document all elected official communications, project and program process that will generate detailed information and statistical reports.
Administer the division’s Contractor Services Program, preparing Requests for Proposals and working in close proximity with the City’s Corporate Services Department.
Responsible for monitoring contractor’s work and costs and associated impact to budgets.
Provide operational, statistical and cost analysis to management.
Requirements
Proven demonstrated knowledge to co-ordinating municipal by-law standards and licensing
Demonstrated experience and knowledge in business and/or public administration, inventory management, contract services related to Municipal By-Laws and customer service
Highly effective verbal and written communications skills with particular emphasis on understanding the underlying cause for the concern and the ability to write confidently to a variety of audiences.
Working knowledge of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
Must have strong skills in financial analysis, reconciliation and general accounting principles.
Certification in Municipal Law Enforcement and/or Ontario Association of Property Standards considered an asset.
Demonstrated ability to foster the customer focused culture with innovation/creativity, team advocacy, empowerment and staff support, leading to proven service excellence.
Proven experience and knowledge in inventory management, inventory processes and controls, and procurement policies preferably in a municipal environment.
Demonstrated experience working with Municipal By-laws (Yard Maintenance, Property Standards, Traffic, Streets, Parks and other relevant by-laws, provincial legislation (Provincial Offences Act).
Demonstrated experience working with outside contractors and/or general experience in the construction/landscaping environment would be deemed an asset.
Demonstrated knowledge of investigative/audit procedures and techniques and report writing.
Must possess strong organizational, interpersonal, facilitation and written communication skills.
Must be able to work on complex matters and meeting tight deadlines repeatedly daily
Must be self-motivated and capable of working independently, as part of a team to provide back up support to the Manager of Service Delivery as needed in times of absence or workload necessitates
Excellent leadership, investigative procedures and techniques, communication, presentation, and report writing in order to support staff, Council, consultants and contractors and constituents.
Ability to deal effectively with Council, management, peers, suppliers, internal and external clients and constituents providing superior customer service.
Intermediate knowledge of computer software in a Windows environment, including Word, Excel, Outlook, Hansen and working knowledge of the Amanda software application.