Licensing and By-Law Administrator

Role Overview

• Reporting to the Manager, Service Delivery, Licensing & By-law Services, assumes lead accountability and responsibility for co-ordinating and drafting responses to complaints and inquiries received by the Licensing and By-law Services Division.
• Oversees and manages special projects and programs in order to support Licensing and By-law Services including the Neighbour Dispute Mediation Program, Contract Services Program and the Noise Exemption Permit process.
• Investigates high profile or politically sensitive complaints and provides clear and concise information and policy advice to Councillors, property owners, contractors and municipal officials.
• Conduct audits on enforcement files requiring a clear understanding of by-laws, investigations and by-law enforcement process.
• Create and maintain (with Information Services) a database in the AMANDA system to record, track and document all elected official communications, project and program process that will generate detailed information and statistical reports.
• Administer the division’s Contractor Services Program, preparing Requests for Proposals and working in close proximity with the City’s Corporate Services Department.
• Responsible for monitoring contractor’s work and costs and associated impact to budgets.
• Provide operational, statistical and cost analysis to management.

Requirements

• Proven demonstrated knowledge to co-ordinating municipal by-law standards and licensing
• Demonstrated experience and knowledge in business and/or public administration, inventory management, contract services related to Municipal By-Laws and customer service
• Highly effective verbal and written communications skills with particular emphasis on understanding the underlying cause for the concern and the ability to write confidently to a variety of audiences.
• Working knowledge of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
• Must have strong skills in financial analysis, reconciliation and general accounting principles.
• Certification in Municipal Law Enforcement and/or Ontario Association of Property Standards considered an asset.
• Demonstrated ability to foster the customer focused culture with innovation/creativity, team advocacy, empowerment and staff support, leading to proven service excellence.
• Proven experience and knowledge in inventory management, inventory processes and controls, and procurement policies preferably in a municipal environment.
• Demonstrated experience working with Municipal By-laws (Yard Maintenance, Property Standards, Traffic, Streets, Parks and other relevant by-laws, provincial legislation (Provincial Offences Act).
• Demonstrated experience working with outside contractors and/or general experience in the construction/landscaping environment would be deemed an asset.
• Demonstrated knowledge of investigative/audit procedures and techniques and report writing.
• Must possess strong organizational, interpersonal, facilitation and written communication skills.
• Must be able to work on complex matters and meeting tight deadlines repeatedly daily
• Must be self-motivated and capable of working independently, as part of a team to provide back up support to the Manager of Service Delivery as needed in times of absence or workload necessitates
• Excellent leadership, investigative procedures and techniques, communication, presentation, and report writing in order to support staff, Council, consultants and contractors and constituents.
• Ability to deal effectively with Council, management, peers, suppliers, internal and external clients and constituents providing superior customer service.
• Intermediate knowledge of computer software in a Windows environment, including Word, Excel, Outlook, Hansen and working knowledge of the Amanda software application.