Respond rapidly to all inbound MQLs (demo requests, content downloads, form fills, etc.)
Qualify inbound leads for ICP alignment, workload fit, storage scale, environment, and project timing
Schedule and confirm qualified meetings for Commercial Account Executives
Document qualification notes clearly within CRM to ensure strong AE handoffs
Serve as primary responder for website live chat inquiries
Engage prospects in real time to understand use case and urgency
Convert chat conversations into qualified meetings
Escalate deeper technical questions to Sales Engineering when appropriate
Follow up on leads generated from paid media campaigns
Prioritize high-intent digital responses
Provide feedback to marketing on lead quality and trends
Support pre-event meeting recruitment and post-event follow-up
Schedule commercial meetings tied to webinars, field events, and conferences
Track event-driven pipeline outcomes
Assign inbound leads to the appropriate Commercial Account Executive based on territory and segmentation
Ensure accurate routing and clean handoffs with complete context
Maintain SLA adherence for inbound follow-up
Maintain strong CRM hygiene and data accuracy
Track qualification outcomes (meeting held, disqualified, recycled, etc.)
Provide insights on inbound conversion trends

1–3 years of experience in BDR/SDR, inbound sales, or demand qualification
Experience in B2B technology (infrastructure, cloud, SaaS, or enterprise software preferred)
Strong written and verbal communication skills
Comfortable handling live chat and real-time prospect engagement
Experience with CRM platforms (e.g., Salesforce) and marketing automation tools
Ability to understand technical concepts at a high level
Familiarity with cloud infrastructure, object storage, AI/ML, or data platforms
Experience supporting enterprise or commercial sales motions
Understanding of qualification methodologies (e.g., MEDDICC, BANT)
Highly responsive and organized
Strong business and technical curiosity
Detail-oriented with strong CRM discipline
Able to manage multiple inbound streams simultaneously
Comfortable engaging both technical and business stakeholders
Data-driven mindset focused on conversion improvement

Commercial Inbound BDR

Key skills