L2 Cloud Engineer

Role Overview

• Serve as escalation support for Tier 1 cloud-related tickets
• Administer and maintain Azure infrastructure resources
• Support Microsoft 365 tenant configuration and issue resolution
• Troubleshoot identity, MFA, and Conditional Access issues
• Manage RBAC role assignments under established standards
• Execute cloud configuration changes following documented processes
• Assist in developing and maintaining PowerShell scripts
• Document solutions and contribute to process improvement
• Collaborate with Tier 3 engineers on complex escalations

Requirements

• 2-4 years of progressive IT experience
• Hands-on Azure and Microsoft 365 administration
• Managing user accounts and licensing
• Troubleshooting authentication and identity issues
• Working with Azure networking fundamentals
• Supporting security controls under established standards
• Strong troubleshooting methodology
• Clear documentation skills
• Experience in MSP-style environments

Tech Stack

• Azure
• Cloud

Benefits

• Employee benefits
• Growth and learning initiatives
• Company innovation