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Incident Problem Manager at Nuvei | JobVerse
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Incident Problem Manager
Nuvei
Remote
Website
LinkedIn
Incident Problem Manager
United States of America
Full Time
1 week ago
No H1B
Apply Now
Key skills
Grafana
ITSM
Splunk
Datadog
Dynatrace
Leadership
Communication
About this role
Role Overview
Serves as primary point of contact for all major incidents across multiple core production systems (take part in a 24/7 on-call rotation).
Leads incident response, bridge calls, and escalations to ensure restoration of service to a normal state as quickly as possible.
Interface and collaborate with Engineering, Dev and Product teams.
Provide real-time internal & external communications to leadership and stakeholders related to major incidents.
Log incidents to maintain accurate documentation and KPIs.
Conduct post-incident root cause analysis and drive long term solutions to prevent recurrence of incidents.
Support the Change Control or other ITSM processes.
Requirements
Bachelor’s degree in IT, Computer Science, or a related field (or 5+ years equivalent experience).
Extensive experience in managing incidents in the Payment industry.
Excellent problem-solving skills.
Strong understanding of ITIL framework and service management best practices.
Excellent communication and interpersonal skills.
Organized and capable of multi-tasking.
Proven ability to work under pressure in a dynamic environment.
Experience with monitoring and analytical tools such as Dynatrace, DataDog, Grafana, Splunk – advantage.
ITIL v3/v4 certification or other relevant ITSM certifications – advantage.
Tech Stack
Grafana
ITSM
Splunk
Apply Now
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