Coordinate with internal departments to resolve issues and through with the client until completion.
Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues.
Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures and training.
Provide information about products and/or services, answer questions, and resolve problems and issues.
Complete tasks or activities supporting the implementation of procedures.
Ensuring inquiries are followed up on and provided a resolution.

Prior education or career experience.
You'll apply acquired job skills, company policies, and procedures to complete tasks with little supervision.
Ability to determine a course of action based on guidelines and modify processes as needed.
Exercise judgment within defined procedures to determine appropriate actions.
Build productive internal and external relationships to resolve mutual problems through collaboration.
Preferred: Bachelor's degree and 0-2 years of related experience or equivalent work experience.
Strong relationship-building skills to collaborate on procedures or transactions.

Client Support Specialist

Key skills