Director of Residential Services

Role Overview

• Provides executive oversight of all residential services, ensuring full compliance with Title 17, Title 22, the Lanterman Act, and Regional Center contractual obligations across all LEAP programs.
• Leads ongoing internal monitoring, audits, and quality assurance reviews to proactively identify compliance risks, implement corrective action plans, and reduce audit exposure.
• Develops, implements, and maintains quality assurance and accountability systems across all regions to ensure consistency, fidelity to best practices, and high-quality service delivery.
• Holds accountability for the performance and conduct of clinical staff and home and provider service staff, ensuring clear role expectations, performance standards, and corrective action when necessary.
• Serves as the direct supervisor for home and provider staff, providing leadership, guidance, performance management, and support to ensure compliance and service excellence.
• Oversees training, onboarding, and ongoing professional development for social workers, administrative staff, and home providers to ensure regulatory compliance, clinical competency, and alignment with LEAP’s service model.
• Leads the pilot, implementation, and system-wide adoption of Therap Services, including workflow development, training, compliance monitoring, and ongoing system optimization.
• Provides direct clinical coverage as needed, including social work services and psychotherapy for individuals served by LEAP, ensuring continuity of care and clinical oversight.
• Oversees and participates in the residential matching process, ensuring prospective individuals are thoughtfully matched with home providers based on compatibility, support needs, cultural fit, and long-term placement stability.
• Collaborates closely with the Associate Director of Residential Services to ensure effective delegation, oversight, and execution of day-to-day residential program operations.
• Works alongside existing and newly appointed directors to support staff, strengthen cross-departmental systems, and advance LEAP’s mission and strategic priorities across all regions.
• Serves as a senior leadership liaison with Regional Centers, DDS, families, and community stakeholders to strengthen partnerships, address system-level concerns, and ensure organizational credibility.
• Participates in crisis response and high-support case consultation as needed to reduce reactive crisis management and promote proactive service planning.
• Performs all other duties as assigned in support of organizational leadership, compliance, and service excellence.

Requirements

• Master’s Degree in Social Work or Public Administration, or a closely related field.
• Must hold an active Licensed Clinical Social Worker (LCSW) or Associate Clinical Social Worker (ASW) license in the State of California.
• A minimum of ten (10) years of progressively responsible experience in residential services for adults with Intellectual and Developmental Disabilities (I/DD), including substantial leadership in supervisory and managerial roles.
• A minimum of 5 years' experience as an Administrator in a Residential Setting.
• A minimum of two years' experience working as a Program Supervisor for a Residential Setting.
• Demonstrated experience overseeing residential programs as an Administrator, Qualified Intellectual Disability Professional (QIDP), and/or Program Supervisor within Family Home Agency (FHA), Adult Family Home Agency (AFHA), Adult Residential Facilities (ARF), and Intermediate Care Facilities for Individuals with Developmental Disabilities (ICF/DD), including ICF/DD-N and ICF/DD-H.
• Extensive working knowledge of California’s Lanterman Act, Title 17 and Title 22 regulations, Regional Center systems, Department of Developmental Services (DDS) requirements, and applicable Community Care Licensing regulations.
• Proven ability to supervise and support multidisciplinary teams, including program managers, social workers, administrative staff, and residential service providers.
• Demonstrated experience developing, implementing, and monitoring compliance systems, internal audits, corrective action plans, and quality improvement initiatives across multiple residential settings.
• Strong leadership, organizational, and decision-making skills, with the ability to manage complex systems, competing priorities, and high-stakes regulatory environments.
• Exceptional oral and written communication skills, with the ability to represent the organization effectively with Regional Centers, regulatory agencies, families, and community stakeholders.
• Valid California Driver’s License and willingness to travel within LEAP of California’s service areas as required.
• Ability to respond to programmatic and clinical needs beyond regular business hours and participate in on-call coverage as necessary.

Benefits

• Health insurance
• Paid time off
• Professional development opportunities