Lead Business Architect – Source to Pay

Role Overview

• This role will work with users, partners and senior business stakeholders for a particular group of value chains within Enterprise Technology of Source to Pay and Travel.
• Knowledge of SAP Accounts Payable, Concur Travel are required.
• Apply in depth understanding of how SAP Finance integrates with broader functions.
• Interprets internal or external business issues and recommends best practices to improve products, processes or services.
• Leads others to solve complex problems, uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
• Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer.
• Participate in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams.
• Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed.
• Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management.
• Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met.
• Gather requirements for minor enhancements and oversee the resultant product from the vendors.
• Participate in testing as required by the test strategy.
• Drive the adoption of agile development methodologies, focusing on improving the velocity and quality of delivered work products through DevOps practices and automated testing.
• Partner with the application security team on the implementation of “security by design,” ensuring that all solutions meet security standards.
• Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services.
• May lead functional teams or projects with moderate resource requirements, risk and complexity.

Requirements

• 7 years of related work experience required.
• Business acumen, with deep expertise in the allocated domain(s) as well as strong skills in the technology that supports the domain(s)
• Deep Service Management expertise, working within a support community/Center of Excellence
• Experience managing outsourced vendors, including, but not limited to, agile software development, testing, SLA management, and incident/problem management.
• Participation in formal change management processes
• Experience working within an agile framework
• Very detail oriented
• High emotional intelligence
• Proven strong negotiating and consensus building abilities.
• Experience with application monitoring technologies; New Relic, DataDog, Synthetic Transactions
• Wide experience with a variety of Software Development Lifecycle methodologies across waterfall and agile
• Exemplary communications skills
• Current understanding of new/emerging technology and its application in business.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package,
• full range of medical, financial, and/or other benefits, dependent on the level and position offered.