This role will work with users, partners and senior business stakeholders for a particular group of value chains within Enterprise Technology of Source to Pay and Travel.
Knowledge of SAP Accounts Payable, Concur Travel are required.
Apply in depth understanding of how SAP Finance integrates with broader functions.
Interprets internal or external business issues and recommends best practices to improve products, processes or services.
Leads others to solve complex problems, uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer.
Participate in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams.
Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed.
Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management.
Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met.
Gather requirements for minor enhancements and oversee the resultant product from the vendors.
Participate in testing as required by the test strategy.
Drive the adoption of agile development methodologies, focusing on improving the velocity and quality of delivered work products through DevOps practices and automated testing.
Partner with the application security team on the implementation of “security by design,” ensuring that all solutions meet security standards.
Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services.
May lead functional teams or projects with moderate resource requirements, risk and complexity.
Requirements
7 years of related work experience required.
Business acumen, with deep expertise in the allocated domain(s) as well as strong skills in the technology that supports the domain(s)
Deep Service Management expertise, working within a support community/Center of Excellence
Experience managing outsourced vendors, including, but not limited to, agile software development, testing, SLA management, and incident/problem management.
Participation in formal change management processes
Experience working within an agile framework
Very detail oriented
High emotional intelligence
Proven strong negotiating and consensus building abilities.
Experience with application monitoring technologies; New Relic, DataDog, Synthetic Transactions
Wide experience with a variety of Software Development Lifecycle methodologies across waterfall and agile
Exemplary communications skills
Current understanding of new/emerging technology and its application in business.
Benefits
A bonus and/or long-term incentive units may be provided as part of the compensation package,
full range of medical, financial, and/or other benefits, dependent on the level and position offered.