Work proactively with an established customer base to ensure retention of the current relationship and contracts
Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe
Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance
Develop and execute a strategy to increase product adoption and engagement with your customers
Secure strong, referenceable relationships within assigned customer base
Identify and close opportunities for professional services to client base
Minimal business travel: 5-10% max.

Minimum 3+ years experience providing proactive strategic client support/customer service (experience with a SaaS solution a plus)
Proven track record of securing contract renewals within customer base
3+ years' experience building relationships and supporting the resolution of complex business issues for customers
Demonstrated ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
Experience presenting results to senior level executives
Experience identifying opportunities for improvement and implementing best practice solutions
Excellent account management skills
Ability to manage external and internal business priorities
Motivation to stay current on industry and product trends
Excellent presentation, oral and written communication skills
Proven time management and prioritization skills in a fast-paced environment
Intermediate Microsoft Office Suite skills.
Bachelor’s degree preferred or relevant equivalent experience.

Senior Account & Relationship Manager – Healthcare, Customer Success

Key skills