Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
Showcase passion and connection with the nooks and crannies product
Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
Build a network of support and trust with our awesome customer support team!
Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer
experience

Excellent communication and interpersonal skills
Fluent in written and spoken English
Proven success in a fast-paced support environment
Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
Driven to dig into the details of a system or process to solve customer problems
Displays a passion for what you do while upholding personal and corporate integrity
Excitement to learn new technologies and help customers succeed
3+ years of customer support experience
Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
Fluent in written and spoken English and Spanish (a third language is a pre)
Bachelor’s degree or an equivalent combination of education and experience
Zendesk, LiveAgent or Jira experience is a plus.

Customer Service Agent

Key skills