Customer Service Agent – All Genders

Role Overview

• Customer communication: Handling inquiries via inbound and outbound telephone calls, email, and chat.
• Customer support: As the first point of contact, you assist our customers with questions. With your product expertise you help existing customers with their needs and inquiries regarding their pet health insurance plans.
• Knowledge management: You support the creation and ongoing development of our digital knowledge base.
• Process optimization and automation: You make an important contribution to improving and optimizing our processes and the customer journey within Customer Success.

Requirements

• Experience in customer support: You have previous experience in customer service or similar roles involving customer contact.
• Organizational skills and teamwork: You have organizational and communication skills. Your team spirit, combined with flexibility, makes you a valuable asset. You bring openness and motivation and demonstrate a willingness to actively help shape a dynamic company.
• Veterinary knowledge is a plus.
• Interest in insurance topics: You are curious about the insurance field or willing to learn and work in this area.
• MS Office skills: Ideally, you have knowledge of MS Office applications.
• Language skills for the workplace: You have excellent German skills (at least C1) spoken and written. Additionally, you have fluent English.

Benefits

• Attractive fixed salary
• Tiered vacation days starting at 28 days (up to 30). Days off on Dec 24 and Dec 31.
• Choose between a free Swapfiets bicycle or a company-subsidized BVG Umwelt
• or Deutschlandticket.
• Work hybrid — from your home office or our office in Berlin-Mitte.
• Work up to 60 days within the EU.
• Access to free coaching sessions with nilo.health, our mental health tool.
• Try our products yourself! Choose between dentolo, petolo, or vitolo.
• Training budget starting at €750 per year.
• Regular (360-degree) feedback.
• Legendary summer and winter parties.
• Regular team events.
• Employee discounts via Corporate Benefits.
• Two volunteer days per calendar year.
• Pet-friendly office.