Customer Success Manager

Role Overview

• own, manage and develop the Global Payments Customer Experience strategy
• assist with developing and implementing an enterprise-wide Customer Experience strategy
• understand and monitor industry trends
• support the design and execution of core Customer Experience behaviors
• create ongoing communications regarding Customer Experience Strategy
• provide support to the lines of business regarding customer experience concepts
• assist with alignment sessions with our customers
• participate in management of customer insights
• assist in cross-business best practice sharing
• administer recognition programs
• collect data and produce metrics for Customer Experience program
• execute continuous improvement process for customer feedback
• recommend process improvements regarding Customer Experience program

Requirements

• Bachelor's Degree
• Typically Minimum 6 Years Relevant Exp
• Experience with customer journey mapping

Benefits

• medical, dental and vision care
• EAP programs
• paid time off
• recognition programs
• retirement and investment options
• charitable gift matching programs
• worldwide days of service