Analyze, review, and respond to regulatory complaints to ensure accurate, timely, and compliant resolutions.
Collaborate with cross-functional teams to enhance the complaints management process, aligning with regulatory requirements and best practices.
Conduct root cause analysis of complaints to identify trends and areas for improvement.
Develop and implement internal controls to mitigate compliance risks.
Monitor adherence to policies and procedures and test the effectiveness of processes and controls to identify potential areas of weakness.
Assist with the implementation of corrective actions to address identified issues.
Enhance existing compliance and risk management programs by evaluating regulations for applicability to our products and services and helping develop creative and compliant processes and controls.
Execute projects accurately within timeframes allotted while working collaboratively across multiple lines of business.
Conduct routine to complex fraud investigations, applying professional judgment to analyze and resolve cases efficiently.
Investigate and process Regulation Z/E claims (ACH/Card Disputes).
Execute Visa chargeback processes effectively.
Conduct informational and admission-seeking interviews with stakeholders including victims, witnesses, or suspects.
Monitor and analyze financial transactions to proactively identify and mitigate fraud risks.
Balance customer experience with risk management practices.

1+ years of experience in fraud investigations, dispute resolution, compliance, or risk management within fintech, banking, or financial services.
Bachelor's degree or equivalent professional experience.
Strong understanding of regulatory requirements and industry best practices across many consumer compliance laws and regulations.
Proven expertise in processing chargeback claims and understanding regulatory frameworks such as Regulation Z, Regulation E, Gram-Leach-Bliley Act, and other financial compliance laws.
Strong analytical, organizational, and critical thinking skills, with the ability to multitask and adapt in a rapidly changing environment.
Proficiency in Excel/Sheets (including foundational analytical tools), PowerPoint/Slides, and basic understanding of financial compliance controls.
Strong written and verbal communication skills.
Demonstrated professionalism, discretion, and the ability to manage sensitive information confidentially.
Creative problem-solving abilities with a customer-first mindset.
Preferred experience in fintech or similarly fast-paced financial environments.

Compliance & Fraud Analyst

Key skills