Vice President, IT and Internal AI

Role Overview

• Operate IT and enterprise systems with minimal executive oversight, while maintaining CFO-level rigor and risk awareness
• Establish a clear, modern internal technology and AI strategy aligned with LaunchDarkly’s growth ambitions
• Deliver reliable, secure, and scalable systems that executives and employees trust
• Drive step-change improvements in automation, productivity, and cost efficiency through AI and simplification
• Position IT as a proactive strategic partner—not a bottleneck or reactive support function
• Build a scalable IT operating model appropriate for a $200M–$400M+ ARR SaaS company
• Own and evolve LaunchDarkly’s internal technology roadmap, enterprise architecture, and systems strategy
• Lead principled build vs. buy decisions with a long-term, AI-aware perspective
• Modernize legacy tools, workflows, and integrations to reduce complexity and technical debt
• Ensure architectural decisions scale with company growth and increasing operational sophistication
• Own day-to-day IT operations, service management, and employee technology experience
• Ensure high availability and reliability of business-critical systems
• Partner closely with Security on identity & access management, controls, compliance, and incident response
• Establish strong business continuity and disaster recovery practices appropriate for a scaling SaaS company
• Oversee the health, configuration, and integration of core enterprise systems across Finance, HR, GTM, and collaboration platforms
• Ensure data flows cleanly, securely, and reliably across systems
• Partner with Finance, Data Engineering, and Analytics to strengthen data governance and system-level integrity
• Reduce duplication, manual reconciliation, and brittle point-to-point integrations
• Serve as the executive owner of LaunchDarkly’s internal AI strategy and execution roadmap
• Identify and deliver high-impact AI use cases (agents, automation, workflow acceleration, decision support)
• Drive measurable reductions in manual work, cycle time, and operational cost
• Balance AI-driven innovation with appropriate governance, risk management, and controls
• Maintain a forward-looking perspective on how AI is reshaping enterprise software and operating models
• Act as a trusted technology partner to Finance, GTM, Product, Engineering, People, and Security
• Translate business needs into scalable, well-architected solutions
• Enable faster decision-making and execution through thoughtful systems design
• Drive alignment and outcomes through credibility, influence, and strong execution
• Lead and develop a high-performing IT organization
• Establish clear ownership, accountability, and operating rhythms
• Define and track metrics that measure IT’s impact on reliability, cost, speed, and productivity
• Build a culture that balances service excellence with transformation mindset

Requirements

• Proven experience leading IT and enterprise systems in a B2B SaaS company at ~$200M+ ARR
• Experience modernizing internal systems during periods of rapid growth and operational complexity
• Strong understanding of how Finance, GTM, Product, and Engineering organizations depend on internal technology
• Demonstrated experience driving AI-enabled automation or enterprise transformation initiatives
• Clear perspective on how AI changes workflows, cost structures, and team design
• Track record of delivering tangible productivity and cost outcomes—not just deploying tools
• Strong grounding in IT operations, identity & access management, risk mitigation, and business continuity
• Experience partnering closely with Security and compliance teams
• Appreciation for the operational and reputational risk associated with enterprise systems
• Clear, confident communicator who can engage credibly with executives, technical teams, and cross-functional leaders
• Strong prioritization skills with the judgment to balance speed and rigor
• Trusted partner to the CFO, CEO, and executive leadership
• High integrity and accountability mindset

Benefits

• Restricted Stock Units (RSUs)
• Health, vision, and dental insurance
• Mental health benefits