Key skills
Communication
About this role
Role Overview
- Gather customer information to conduct in depth analysis of customer data for Know Your Customer underwriting and customer due diligence.
- Review and process customer profile and bank account changes.
- Review and process ACH rejections and Notice of Changes.
- Daily review and processing of chargebacks.
- Review detailed monitoring of payments transactional activities to detect and prevent payments risks.
- Conduct preliminary investigation of suspicious payment activity and suspected fraudulent activity, and work with senior staff to make recommendations for actions to be taken.
- Perform in depth data analysis to identify outliers and trends, to identify and prevent fraud and contribute to continuously improve risk strategy and controls.
- Ensure compliance with operational policies and applicable regulatory requirements.
Requirements
- Bachelor's degree or equivalent years of experience.
- Minimum 3 years of merchant underwriting, risk and fraud prevention and/or investigations experience in FinTech or financial services.
- Experience utilizing payments industry verification tools to identify fraudulent applicants or suspect transactions and resolve alerts within SLAs.
- Experience decisioning based on data and in accordance with policies and procedures, and within industry best practices.
- Ability to maintain discretion and confidentiality with sensitive information.
- Data analysis skills using Microsoft Excel/Google Sheet and common industry data analytic, database, and open-source information systems.
- Understanding of risk assessment, compliance requirements, and industry best practices specific to payment processing.
- Understanding of card brand rules and regulations.
- Self starter with strong analytical skills and the ability to recognize and analyze emerging trends.
- Excellent written and verbal communication skills and strong interpersonal skills.
- Attention to details.
Benefits
- In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.