Interact daily with Customer Operations and Central Operations teams
Identify opportunities to minimize defects and improve process outcomes
Produce customer-ready deliverables and demonstrate solid judgement when solving problems
Leverage data analysis to identify opportunities for process improvements
Present findings to customers for understanding and alignment
Support a high touch relationship with client counterparts and leadership
Build and mentor a high performing team
Be a liaison between internal operations and client teams

2-3 years of Revenue Cycle experience or professional experience demonstrating progressive responsibility
Business Analyst, Shared Services and/or Operations experience
Bachelor’s degree or equivalent experience preferred
Epic Clarity Data Model
Resolute Hospital Billing Certification
Proficiency in Snowflake, Power BI and SQL queries/knowledge

Service Delivery Analyst

Key skills