Business Analyst – Watch Officer

Role Overview

• Provide support to the 24/7 Emergency Operations Center (EOC) staff
• Serve as the communication liaison between the EOC, supported Centers, Institutes and Offices (CIOs), outside federal agencies, health officials, and the public
• Screen and triage all response-related calls, and transfer call to the appropriate subject matter expert (SME
• Duty Officer/Communications Coordinator)
• Receive, assess, and report response-related information in accordance with existing Standard Operating Procedures (SOPs) and protocols
• Become proficient with EOC Database Support System (EDSS) for triage support and response protocol guidance
• Become proficient with documentation of response-related calls in the appropriate CDC system, record all calls in the database by type, caller, etc., and record the specific action taken to satisfactorily accommodate the caller
• Receive response-related reports and distribute to internal and external partners, as requested
• Triage response-related Requests for Information (RFI), for Assistance (RFA), or Resources (RFR) when received
• Serve as action officer that follows up on response-related critical actions on behalf of the Duty Officer and/or Senior Operations Officer
• Tracks critical actions for monthly report for Duty Officer and Senior Operations Officer
• Coordinates with response task forces and teams to meet support requirements
• When required, coordinate with the Duty Officer to update protocols and procedures related to triage of incoming response calls
• Maintain a Shift Change Log for briefing the oncoming shift and participate in shift change briefs with the Duty Officer

Requirements

• Junior (BA/BS in Public Health, or similar, with 2+ years work experience, or 4+ years work experience in an Emergency Operations Center environment)
• 0–2 years of Operations Center experience required
• Ability to obtain a Public Trust Clearance
• Expertise in the use of Microsoft Office (i.e., Word, PowerPoint, Excel and Outlook Mail)
• Ability to effectively communicate needs at all briefings to assist with operational strategy
• Ability to follow precise protocol for disseminating information to callers
• Ability to identify gaps in existing resources
• Ability to multitask in emergency situations
• Ability to be flexible with a strong sense of urgency
• Interpersonal communication: telephone, email, and business etiquette
• Strong proofreading skill and attention to detail
• Strong organizational skills
• Ability to follow protocols and procedures set forth by a provided set of instructions
• Proactive problem solver, actively addressing issues that arise through proper channels and within existing parameters

Benefits

• Health insurance
• Retirement plans
• Paid time off