Business Analyst

NTT DATA North America is a recognized leader in IT and business services, and they are seeking a Business Analyst for Customer Identity & Access Management. The role involves supporting Product Managers and Owners in delivering CIAM features, collaborating with cross-functional teams, and ensuring clear, actionable requirements are met.

Responsibilities:

• Lead and facilitate discovery activities to understand business needs, customer pain points, and technical constraints
• Translate business objectives into well‐defined features, epics, and user stories with clear acceptance criteria
• Conduct process analysis and document current-state and future‐state workflows relevant to CIAM capabilities
• Analyze problems, identify solution options, and conduct impact assessments to support product decision‐making
• Independently schedule and facilitate working sessions, workshops, and decision‐making meetings with business, technical, and security stakeholders
• Drive clarity, alignment, and consensus across teams and leadership groups
• Prepare and deliver status updates, progress summaries, and insights for product leaders and cross‐functional partners
• Refine backlog items and ensure stories are ready for development in alignment with Scaled Agile (SAFe) practices
• Partner with Product Owners during PI planning, sprint planning, and backlog prioritization
• Proactively identify and escalate risks, blockers, and dependencies that could impact delivery timelines or product outcomes
• Champion a customer‐centric mindset and support initiatives aimed at improving the digital identity experience
• Identify opportunities for process optimization, automation, and documentation improvements
• Collaborate with teams to implement best practices in requirements management, product discovery, and CIAM capabilities

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Business, or related field
• 3-5 years of technical experience in IT business analysis or related roles
• Proven experience in problem analysis, process documentation, and requirements development
• Strong analytical and creative problem‐solving skills
• Experience working in Scaled Agile (SAFe) or similar agile frameworks
• Demonstrated ability to operate independently, manage multiple priorities, and drive outcomes
• Passion for contributing to organizational success and continuously improving customer experiences
• Experience analyzing and presenting complex datasets to inform business decisions
• Knowledge of Identity and Access Management (IAM) or cybersecurity principles
• Hands-on experience with CIAM technologies such as Ping Identity or ForgeRock platforms
• Experience with Microsoft SharePoint, especially in supporting documentation and collaboration workflows