Healthcare Business Administrator

Role Overview

• Research and respond to inquiries related to the Affordable Care Act (ACA)
• Analyze inquiries and determine appropriate response, conduct thorough research of complex policy and programmatic requirements, and craft written responses using plain language
• Document precise and diligent notes for every case
• Navigate the inquiry response system and database to research relevant data points
• Monitor an individual dashboard to identify areas for improvement and implement feedback
• Identify inquiry trends and propose new language or edit existing language in the knowledgebase
• Triaging cases, determining when to escalate a case and when additional troubleshooting methods are needed
• Collaborate with cross-functional teams to document inquiry responses for ongoing regulatory changes
• Review other team member’s inquiry responses for quality and accuracy and provide feedback
• Participate in client meetings and document notes in a clear and concise manner.

Requirements

• Bachelor’s degree plus 5+ years of relevant full-time research, analytical, writing and/or customer service experience
• 2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues
• Advanced experience conducting research of complex policy and/or programmatic requirements
• Excellent writing and verbal customer service skills
• Experience using plain language to craft written responses
• Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook)
• Relevant experience triaging, routing, and resolving inquiries
• Candidate must be able to obtain Public Trust clearance.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.

Benefits

• 401K with company match
• Professional growth opportunities including paid education and certifications
• Variety of medical plan options
• Health Savings Accounts
• Dental plan options
• Vision plan
• Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• 15 days of paid leave per calendar year
• 10 paid holidays per year
• GDIT Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period
• Short and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance