About this role

Act as the primary line of defense for digital ordering channels, identifying and resolving issues across Kiosks, Delivery, and POS.
Utilize AWS, Lumigo, and Aurora MySQL RDS to monitor Middleware health and preemptively address production bottlenecks.
Partner with Data Management and QA teams to validate and launch new menu items, regional tests, and high-profile Limited Time Offerings.
Work closely with L1/L2 support teams to resolve escalated production tickets and collaborate with MMW Developers on stable platform releases.
Follow strict Change Management procedures to ensure environment stability and build out robust process documentation for the team.

At least 6 months of hands-on experience with an emphasis on building queries, joining tables, and managing stored procedures.
Familiarity with AWS, Python, REST APIs, or scripting (Bash/PowerShell) is a significant plus.
Exceptional verbal and written communication skills with the ability to interface between technical teams and business stakeholders.
A "find it and fix it" mindset with the ability to diagnose complex problems and follow them through to total resolution.
The ability to prioritize multiple competing tasks in a high-pressure, fast-paced production environment.

Production Support Analyst – 12 Month Contract

Key skills